FAQ

How does your grocery delivery service work?

Our grocery delivery service allows you to shop for groceries online through our website or app. Once you've placed your order, our team will pick and pack your items, and a designated driver will deliver them to your doorstep.

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What is the delivery fee for your grocery service?

Our delivery fee varies depending on your location and the size of your order. You can find the exact delivery fee during the checkout process or on our Fees page.

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What is the minimum order amount for delivery?

We have no minimum order requirement for grocery delivery.

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What areas do you serve?

We currently serve St. Ann, St. Mary & Trelawny. 

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What are your delivery time slots?

We offer multiple delivery time slots throughout the day, allowing you to choose a convenient window for your delivery.

Our time slots typically range from 10:00am to 8:00pm.

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Can I schedule a delivery for a specific date and time?

Yes, you can schedule a delivery for a specific date and time during the checkout process. We recommend scheduling in advance to secure your preferred time slot.

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Do you offer contactless delivery options?

Yes, we offer contactless delivery for your safety and convenience. You can request contactless delivery when placing your order, and our driver will leave your groceries at your doorstep if order was pre-paid.

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What payment methods do you accept?

We accept a variety of payment methods, including cash, credit cards, debit cards, and digital payments like bank transfers.

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Do you offer special discounts or promotions for frequent customers?

Yes, we frequently offer discounts, promotions, and loyalty programs for our valued customers. Be sure to check our website or app for the latest deals.

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What if I receive damaged or incorrect items in my order?

If you receive damaged or incorrect items, please contact our customer support team immediately. We will arrange for a replacement or refund as needed.

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Can I make changes to my order after it's been placed?

You can make changes to your order within a specific time frame after placing it. Please check our order modification policy on our website for details.

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Is there a membership or subscription program available?

Yes, we offer a subscription program that provides additional benefits, such as free deliveries and exclusive discounts. You can find more information on our website.

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What safety measures are in place during the COVID-19 pandemic?

We take the safety of our customers and employees seriously. We have implemented enhanced cleaning protocols, provided personal protective equipment to our staff, and offer contactless delivery options to minimize physical contact.

 

Do you deliver alcoholic beverages or tobacco products?

We do offer delivery of alcoholic beverages in accordance with local laws and regulations. 

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How do I contact customer support for assistance?

 You can reach our customer support team through our